ELLA & GLO believes that expressing ourselves through fashion is essential every day. With this in mind, we embarked on an extensive journey of brainstorming, designing, sampling, and ultimately bringing our creations to life. Our dream is to allow women everywhere to dress stylish yet still comfortable. You can find your favorite designs here in our website.

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DELIVERY

DELIVERY

All orders that were purchased from website are will be shipped using JET courier service. We aim to process your order right away and ship it within 1 day. The shipment will take 3-4 working days to deliver in JABODETABEK area and 4-7 days for all domestic addresses.
Semua pembelian yang dilakukan melalui website akan dikirimkan menggunakan kurir JET. Pembelian akan segera di proses dan akan kami kirimkan dalam 1 (satu) hari.

Please note that all delivery times may vary depending on our courier partner, holiday season, and special sale period.
Pengiriman akan memakan waktu 3-4 hari untuk sampai di area JABODETABEK, dan 4-7 hari untuk alamat domestik lainnya. 

If your preferred product is not available in stock, we will produce it upon payment of request order for 14 days working time, therefore please contact our personal shopper to confirm your request order, and finish the payment on our website. When the production is finished, we will process the finished product right away, and ship it with JET.
Jika produk yang disukai tidak tersedia maka kami akan produksi ulang dalam waktu 14 hari kerja berdasarkan pembayaran atas permintaan order. Silahkan hubungi personal shopper kami untuk konfirmasi permintaan order, dan selesaikan pembayaran lewat website. Ketika produksi selesai, kami akan segera proses pengirimannya di hari ke-15 menggunakan kurir JET.

All cost that might occurs upon shipping (shipping cost, insurances, etc.) will be bear by customer. Our default shipping cost is Rp 50.000 for max. 3 kg of product. if your product is weighted more than 3 kg we will charge another Rp 50.000 of overload fee.
Semua biaya pengiriman (biaya pengiriman, asuransi, kelebihan beban, ditanggung oleh customer. Biaya pengiriman regular kami Rp 50.000 untuk maksimal berat 3 kilogram. Jika produk yang dibeli beratnya lebih dari 3 kilogram, maka kami akan kenakan Rp 50.000 untuk biaya overloading.

For this moment we only take online order from Indonesia, Singapore, and Malaysia only. If you live outside those areas, you can contact our personal shopper so we can arrange the shipment to you.
Sementara kami hanya menerima order online dari Indonesia, Singapore, dan Malaysia saja. Jika Anda berlokasi diluar area tersebut, silahkan hubungi personal shopper kami untuk info pengiriman lebih lanjut.

 

IMPORTANT INFORMATION

Before we dispatch your order to you, we may need to confirm your details with your card issuer and verify your billing and shipping address.
Sebelum kami mengirimkan pesanan ada, kami akan mengkonfirmasi detail pembayaran dan alamat pengiriman. 

Once your order has been shipped, we are unable to redirect it, please ensure there will be someone available to sign for your parcel.
Ketika order sudah dikirimkan, kami tidak akan bisa untuk mengganti tujuan pengiriman, pastikan ada penerima yang bisa menandatangani penerimaan pesanan.

All shipment fee for exchange product will be fully bear by customer. Customer may choose their own courier to send back the product that will be exchanged. After choosing the replacement product, we will charge Rp 50.000 for delivery fee.
Semua biaya proses pengiriman produk yang di tukar (exchange product) akan ditanggung sepenuhnya oleh customer. Customer bebas memilih kurirnya untuk mengirim produk yang akan ditukar. Setelah customer memilih produk pengganti, kami akan kenakan Rp 50.000 untuk biaya pengiriman.